If you or a family member have limited English proficiency or are deaf or hard-of-hearing, free language assistance is available to you.
At Nicklaus Children's Hospital, we offer multiple ways to provide language support:
- Telephone interpretation.
- Video Remote Interpretation (VRI)
- In-person interpretation (by appointment and advance request only)
These services are free of charge and a patient right.
To request an interpreter, simply inform any staff member or point to one of our “I Speak" posters to indicate your language. You can also request help in writing by contacting:
Patient & Guest Relations
3100 SW 62nd Avenue
Miami, FL 33155-3009
Or by email: PatientandGuestRelations1@Nicklaushealth.org
For TTY and/or other auxiliary aids, call Patient and Guest Relations:
Section 1557 Coordinator
Section 1557 of the Affordable Care Act strengthens protections against discrimination in healthcare on the grounds of race, color, national origin, age, disability, or sex. This rule helps reduce language barriers and enhances both physical and digital accessibility. Nicklaus Children's Hospital (NCHS) has taken all required actions to comply with these standards.
For questions or to file a grievance, please contact the Section 1557 coordinator: